Frequently Asked Questions

The sections below contain answers to our most frequently asked questions. If you do not find the answers you’re looking for, please feel free to contact us using the ask a question form.

1.
What does BSS Industrial do?
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BSS Industrial markets and distributes heating, plumbing, process, pipeline and mechanical services equipment.

2.
What does BSS stand for?
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British Steam Specialties

3.
Do you have branches?
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We have 58 BSS Industrial branches in the UK and Eire with trade counters in each. These are supported by a National Distribution Centre in Lutterworth, Leicestershire, and a National Tube Distribution Centre at Cross Point in Coventry, with daily deliveries to each branch.

4.
Where is your Head Office?
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BSS Industrial is based in Leicester:

Fleet House
Lee Circle
Leicester
LE1 3QQ
T: 0116 262 3232
F: 0116 253 1343
E: reception@bssgroup.com

5.
Who are the members of your senior management team?
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Frank Elkins (Managing Director), Peter Sullivan (Operations Director), Sue Greatorex (Commercial Director), Tom Wilson (Business Development Director), Stephen Harris (Finance and Supply Chain Director).

6.
What is BOSS?
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BOSS is BSS' own brand. The BOSS range covers a wide spectrum of products across most pipeline and heating categories. If you ask for BOSS when you visit BSS you are assured of the best.

7.
Do you export your products?
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The Export department of BSS is fully qualified to export BSS' product range on a worldwide basis. The service includes full documentation and legislation procedures. If you have a specific enquiry, you can contact the Export Department on:

T: +44 116 256 7083/4
F: +44 116 256 7096
E: export@bssgroup.com

8.
Do you sell domestic plumbing products?
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BSS branches do have some products available which are used regularly in domestic installations but within the Group we have a specialist Domestic Division consisting of PTS Plumbing Trade Supplies, F & P Wholesale and Spendlove C Jebb in Ireland.

11.
Where can I get technical information about your products?
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Technical information is split over three areas - all under Product Information.
 

Material Safety Data Sheets for own brand BOSS products can be found under MSDS
 

Technical information can be found in brochures that BSS has produced.  These are categorised by product type in the Literature section
 

We store literature provided by our suppliers on the site under Supplier Literature.  In this area you can click the drop down box to select the supplier you are interested in.  Alternatively, you can enter the search for a supplier's literature by using the search box at the top right of every page.